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Message 1 of 4
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Printing & scanning are too red, but printing document from PC is OK

HP Recommended
ENVY Photo 7134
Microsoft Windows 10 (64-bit)

When I print a picture from my PC, the colours are excellent. But when I copy or scan, the result is too red.

 

(I suppose it's a software problem then?)

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Buffin

 

Welcome to the HP support community.

 

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

  1. Turn the printer off, disconnect the power cord, and then lift the scanner lid.

  2. Spray a soft lint-free cloth with glass cleaner.

       CAUTION: 

    To protect interior printer parts, do not spray cleaner directly on the glass or lid.

  3. Wipe the main scanner glass, glass strip, and the white backing and automatic document feeder (ADF) strip under the lid until clean, dry, and streak-free.

    1.  

      Clean the scanner glass and  under the lid, and any glass or white strips

      White scanner lid backing
    2. White ADF scanner lid strip (if present)

    3. Glass ADF scanner strip (if present)

    4. Main scanner glass

  4. If any debris remains stuck to any parts, use your fingernail to scrape it off, and then wipe the area again.

       CAUTION: 

    Do not use a hard or sharp tool that can scratch the printer parts.

  5. Reconnect the power cord to the printer, and then try making a copy.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
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Thanks for replying. I tried your suggestion. It seems to be this one old document which prints with a rosy rather than an aged yellow hue, and I guess I'll just have to live with it.

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HP Support Agent
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Message 4 of 4
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@Buffin

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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