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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-17-2018 03:11 AM

HP Recommended
Product: eskjet 2050 HP Deskjet 2050 J5 alles-in-één printerserie
Operating System: Microsoft Windows 10 (64-bit)

 

Hello, the printes says: No communication with scanner. I put of the firewall completely. But this also gave no result. This problem justrecently occured. I am working with Windows 10 (64 bit). The printer is a Deskjet 2050 HP Deskjet 2050 J5 alles-in-één printerserie. Can someone help me to solve this problem?

 

Thanks in advance.

 

Ulco

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2018 09:55 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

 

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-17-2018 09:55 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

 

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎09-20-2018 02:55 AM

HP Recommended

Hello Mr. Greenturtle,

 

Thank you very much for your assistance! Your solution works great. I can use my printer again.

 

Keep up the good work!

 

Cheers Milemarker73

Was this reply helpful? Yes No

‎09-20-2018 10:47 AM

HP Recommended

Hi @Milemarker73,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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