cancel
MPGeezer Student
Student
1 0 0 0
Message 1 of 2
230
Flag Post
HP Recommended

Solved!

Problem loading your smart task

HP Envy 5546
Microsoft Windows 10 (64-bit)

Hello , I keep getting Error There was a problem loading your smart task.

 

It crashes if you select cancel, or replays the same if you try retry.

 

Only way to get out is via taskmaster.

 

Not had thi sissue before, any ideas please

1 REPLY 1
HP Support Agent
HP Support Agent
9205 9185 630 606
Message 2 of 2
159
Flag Post
HP Recommended

Solved!

Problem loading your smart task

@MPGeezer

 

Welcome to HP Support Community

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes and have a great day 😊

 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation