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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-01-2020 07:53 AM

HP Recommended
Product: Hp deskjet2630
Operating System: Microsoft Windows 10 (64-bit)

Hello, my printer (hp deskjet 2630) has printed some documents of other person... so someone has been able to connect to my printer. How is it possible?

5 REPLIES 5

‎07-04-2020 04:37 PM

HP Recommended

@Anonymous

 

Welcome to the HP Support Community.

 

That is because of Wi-Fi Direct. Change the default Wi-Fi Direct password using these stepe: https://support.hp.com/in-en/document/c04577030

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 

 

 


I am an HP Employee

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‎07-17-2020 12:56 AM

HP Recommended

I'm not able to change my password.There is an error message

"Communication between browser and printer has been interrupted"

How can i fix it?

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‎07-17-2020 01:28 AM

HP Recommended

@Anonymous

 

Is your printer connected to your wireless network or are you using the wifi-direct connection?

  • On the printer's control panel, press the Wireless button  and the Information button  at the same time.
  • Both a Network Configuration Page and a Wireless Network Test Report print.
  • Check the SSID and the IP address of the printer.
  • Enter this IP address on a web browser(Google Chrome or Firefox)
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Wireless > Wifi-direct > Change the password.

Let me know how it goes.

KUMAR0307
I am an HP Employee

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‎08-12-2020 05:04 AM

HP Recommended

Hey, It's always me...

I tried but it doesn't work

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‎08-13-2020 06:49 AM

HP Recommended

Restore the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds

 

Try  connecting the Printer through the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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