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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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When I scan my multiple paged documents for my work I use .TIFF format, I check my network drive after and the printer creates seperate documents for each page I scan, for example "Scan 1-10" "Scan 2-10" "Scan 3-10" etc, each scan has 10 copies the same 10-paged document but when I use PDF it only creates 1 copy and that's what I want, how can I fix this problem?

 

Please note I need to use .TIFF instead for my software to be able to "read" the document properly.

 

Untitled.png

 

Thanks!

Jasmine

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Scanning in .Tiff format is only 1 image per file. (under PDF where you can save multiple pages into one PDF document)

 

That applies also to .JPEG format as wel - only able to save 1 image per file.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Scanning in .Tiff format is only 1 image per file. (under PDF where you can save multiple pages into one PDF document)

 

That applies also to .JPEG format as wel - only able to save 1 image per file.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

Ahh okay, thanks!

HP Recommended

We recently got an HP MFP M680 and it splits the files. Our previous machine (Lexmark) it scanned them as one tif file with multiple pages. We use these file to read into Remark Office. 

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Jasmine,

 

I have the solution!!!! Scan the multi page file as an MTIFF (multi-page tiff). I just did it and it worked!!!!! Yeah!

 

Rose

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