cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 0 0 0
Message 1 of 1
185
Flag Post

Problems with USB Dongle

HP Recommended
DAVID LASER SLS-3 HD, HP 3D Scan 5
Microsoft Windows 7 (64-bit)

Hi.

I`m having a problem with my 3D Scanner David Laser SLS-3 HD.

I have a license USB dongle that came with my scanner and 2 months ago it started to show some problems. When I start the program HP 3D Scan 5, sometimes (most of) it shows an error message:

 

erro de licenca david laser.PNG

 

I have to try it a few times (sometimes changing the USB port) in order to make it work, otherwise I can`t save my scans. I need to know what can I do to get it to work properly. Do I need a new one? And if so how can I get it?

Ty.

 

Everson [Personal Information Removed].

Formline Moveis.

Sarandi, Parana, Brazil.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation