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misshopeless Student
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Re: Envy 5640 will not copy or scan,but it prints from documents

error messages say printer not connected to wireless router but it is, 

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Re: Envy 5640 will not copy or scan,but it prints from documents

@misshopeless, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following:

 

What is the Operating System installed on your computer?

Is there any antivirus/security software installed on your computer?

Are you trying to scan using the HP printer software or the HP Smart App?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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