carrmic Student
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Re: Fax forwarding to email not working


I'm having the same issue. After restarting the printer the emails finally come through. Have you found a solution?

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Re: Fax forwarding to email not working



Thank you for posting your query on HP Community,


What is the product number of your HP Printer? Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).


Let's try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 


If the issue persists, I would suggest the next step would be to assign a static IP address and google DNS.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type and under manual alternate type (This is Google DNS server address)

Let me know how it goes for further assistance!


That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation