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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

When I select "scan color" and press OK button I get a message that my computer is not connected to the HP Office jet which makes no sense as I am able to print from my computer and have a cable connector hooked up.

1 REPLY 1
HP Recommended

@Erni1,

 

Welcome to the HP Support Community! 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Are you able to make a copy?
  • From which application/software you are scanning?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.