HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

[mikey4406]

RE HP Pro8720

I have the same problem. Flat bed scanner not working. ADF is fine, again this was after upgrading to Catalina Mac Pro

I am now using Apple image capture and its ok but the quality is not the same.

HP you need to sorth this

[Kumar0307]

@mikey4406, Welcome to the HP Support Community!

Try making a standalone copy and check if that works from the flatbed. By this, we can conclude if this is a hardware or a driver issue.

HP Easy Scan is not yet supported by 10.15 Catalina. Instead, you may use Apple Image Capture. A compatible version of HP Easy Scan should be released soon.

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan. You may change the resolution of the scan for high-quality scans.

1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

   If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

      CAUTION: Do not load photos in the ADF.

2. Open Finder , and then click Go in the top menu bar.

3. Click Applications, and then double-click Image Capture.

4. Click your printer name in the Devices or Shared list.

   NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

5. Click Show Details at the bottom of the screen.

   A preview of the scan displays, and then change any of the following settings:

   • Scan Mode: Select the scanning bed or automatic document feeder.

   • Kind: Set scan as color, black and white, or optimized for text only documents.

   • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

   • Size: Use a standard paper size or select the Use Custom Size option.

   • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

   • Name: Type a name for the saved scan file.

   • Format: Select the file type for the scan.

     NOTE: To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

   • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

6. Click Scan.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mikey4406]

It seems that HP are now onto this. Hopefully an update soon

[Kumar0307]

@mikey4406

Thank you for your patience. We are working on it and a supported version of HP Easy Scan will be released soon for macOS 10.15. Until then, you may use Apple Image Capture to scan from your MAC as mentioned in my previous post.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!