03-20-2017 07:46 PM
Thanks for using the HP Forums. Not sure what printer you have but try these steps.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
Key in your printer model, Operating System and download & install the FULL feature software.
How to Scan to Computer
Once you have installed the software:
1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)
Scan to Computer
Hope that helps.
Although I am an HP Employee, I am speaking for myself and not for HP.