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GAbby7 Student
Student
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Message 1 of 2
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Re: Scan Dr. stuck on Windows (WIA) scan

I am unable to scan from my computer (this is the error message). 

I am not able to successfully STOP or PAUSE the WIA taking these steps.  I get an error message that "Windows cannot stop the WIA at this time", and the code is 1061, the service cannot accept control messages at this time."

I've tried it rebooting the pc and turning the printer off while attempting.

Please advise!

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HP Support Agent
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Message 2 of 2
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Re: Scan Dr. stuck on Windows (WIA) scan

@GAbby7

 

Welcome to HP support community.

 

Provide the printer model number or product number?

Which operating system is installed on the computer to which this printer is connected?

How is the printer connected, USB or WiFi?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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