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JuicyJ Top Student
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Message 1 of 16
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Re: Scanned to email documents do not get sent

Can anyone help me please ? I scan document to email it shows the message "scan successful" and then message scan sent to email, but does not come through to my email. Anyone else had this issue? 

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TLit Top Student
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Message 2 of 16
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Re: Scanned to email documents do not get sent

Same here.  I even tried 2 different printers using multiple email addresses as well and nothing.  Need to get these documents scanned in order to file my expense report.  

JuicyJ Top Student
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Message 3 of 16
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Re: Scanned to email documents do not get sent

Anyone else have this issue or found some resolve for it?

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HP Support Agent
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Message 4 of 16
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Re: Scanned to email documents do not get sent

@TLit

 

Welcome to HP forums, I see that you are unable to do a scan to email.

  • Provide the printer model number or product number?
  • Are you getting any error message?
  • Did you do any changes to the printer?

Meanwhile, 

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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GARYVG Honor Student
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Message 5 of 16
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Re: Scanned to email documents do not get sent

I sucessfully received scan to e-mail Monday Oct-1 but then when I tried it yesterday OCT-4 Thur and today it says sucessful but no e-mail arrives.

GARYVG Honor Student
Honor Student
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Message 6 of 16
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Re: Scanned to email documents do not get sent

HP printer Photosmart 5520. Serial CN342 1426Z, Model CX042-64004 CA [57]. No chnages to printer but auto updates is ON. I wouldn't know if an update was downloaded between Monday Oct-1 and Thursday Oct-4. I was sucessful on Mon 10/1 but not on Thur/Fri Otc-4 & 5.

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Make_IT_right Honor Student
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Message 7 of 16
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Re: Scanned to email documents do not get sent

I am seeing the same issue.

scan a document says it sent successfully and did not receive it.

turned off web-Services & reenabled it says it emailed the pin code and did not receive that.

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Sck1025 Top Student
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Message 8 of 16
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Re: Scanned to email documents do not get sent

Seeing the same issue,  was able to scan to email Wednesday 10/3.  Today I can’t.  Tried to rechristen a new email address and never received pin.

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TLit Top Student
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Message 9 of 16
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Re: Scanned to email documents do not get sent

Hi Sandy,

I tried on both my HP 7520 and 7858 printers.  Both worked prior to this well. No error messages are received.  It goes through the sequence of screens, scans and then says it was successful and will be sent to the email address but no documents show up.  I have tried rebooting, changing wi-fi networks, etc.  So far no luck on either printer.

Thanks

 

eah18 Honor Student
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Message 10 of 16
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Re: Scanned to email documents do not get sent

Sandy,

I tried what you suggested and it did not work.  It tells me everything is up to date.  Just like the others that posted, I could use this feature just two days ago. 

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