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JuicyJ Top Student
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Message 11 of 16
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Re: Scanned to email documents do not get sent

Hi Sandy,

Mine is the  HP Envy 5660.

JJ

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JuicyJ Top Student
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Message 12 of 16
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Re: Scanned to email documents do not get sent

Same with me it says all is updated and still no scans coming through .

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Sck1025 Top Student
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Message 13 of 16
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Re: Scanned to email documents do not get sent

Was able to talk to someone at HP Cloud support, they are aware of the issue and actively trying to resolve it.  Apparently the systems that process the Sacn to email functionality crashed on Friday and no systems engineers are available on the weekends.  I was told that there could be a resolution as early as this evening, 10/8.

JuicyJ Top Student
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Message 14 of 16
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Re: Scanned to email documents do not get sent

Thanks hopefully it is resolved soon 🙂

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Pilgrim97219 Tutor
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Message 15 of 16
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Re: Scanned to email documents do not get sent

Thank you for updating us. Kudos to you

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Pilgrim97219 Tutor
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Message 16 of 16
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Re: Scanned to email documents do not get sent

Thank you for updating us. Kudos to you

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