Post new question
Posts: 1
Member Since: ‎08-13-2017
Message 1 of 2 (110 Views)

Re: color laserjet pro mfp m277dw scan with feeder

I recently purchased this printer and cannot get the document feeder to work for scanning, it only works for copies.  Is there a solution?


0 Kudos
HP Support Agent
Posts: 8,410
Member Since: ‎10-13-2016
Message 2 of 2 (76 Views)

Re: color laserjet pro mfp m277dw scan with feeder



This is a great location to get assistance! I read your post and see that your HP Laserjet pro m277 printer does not feed paper for scanning. I would like to help you resolve this issue.


Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 10 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer

Update the printer firmware.

Click here to download the printer firmware.


Let me know how it goes.


I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation