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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-13-2020 11:29 AM

HP Recommended

Office jet 7720

 

when I try and scan to email the following message comes up 

 

there was an internal processing error

please retry or manually check the firmware updates 

 

not sure how to do this 

2 people had the same question
1 REPLY 1

‎07-15-2020 02:04 PM

HP Recommended

@Chico200

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions on page 42 in the User Guide: http://h10032.www1.hp.com/ctg/Manual/c05580316 to setup and use Scan to Email

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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