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I have opened and closed paper input tray, disconected power supply cord for 1 minute, even reinstalled software.  Still will not copy and screen responds with  ! Incorrect Paper. Copy does not support custom

1 REPLY 1
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@rmiller1940 

 

If your HP printer is on the network, you might be able to use the Embedded Web Server (EWS) to adjust the Copy defaults.

 

The following includes two examples of possible Copy / Copy-Print Settings that can be managed by EWS for network printers.  Your setup may be the same, similar, or even very different from the samples.  

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

Example 1 - HP Officejet Pro 8630 - Copy Defaults

EWS_Settings_Copy_1EWS_Settings_Copy_1 

 

And / Or

Example 2 - HP Officejet Pro 8740 - Copy / Print Settings

 

Some printers, for example, the Officejet Pro 8740, split the Copy Defaults into two sections:

Copy / Print Settings 

and

Tray and Paper Management

EWS_8740_Copy_Settings_1EWS_8740_Copy_Settings_1

 

HP_8740_Preferences_Tray_and_Paper_Management_1HP_8740_Preferences_Tray_and_Paper_Management_1

 

If you need more help, find your printer Website Support pages.

Read the User Guide, and check the "How to" category.

 

Open Support Home

Enter the name of your device

When the website support page opens, Select a Category

 

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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