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Lugburt Student
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Message 1 of 2
Flag Post
HP Recommended

Recalled printer replacement

Officejet 6812
Microsoft Windows 10 (64-bit)

My printer wont print at all. It only displays an

error, "problem with printhead." When I select the clean printhead option, the printer immediately goes backwards.


I was told that my printer could be recalled, and that I can receive a replacement printer. 


Any help would be appreciated.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Recalled printer replacement

Hi @Lugburt


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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