• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-15-2020 11:44 AM

HP Recommended
Product: HP2600

Hi, I keep getting sent a scanned image every couple of hours. I originally sent it as a test a couple of weeks ago when setting up but it looks like since I changed the wifi at home it gets sent on repeat every few hours?

Tags (1)
4 REPLIES 4

‎07-15-2020 12:19 PM

HP Recommended

Where do you keep getting a scanned image from? on any specific software application, on your email, etc.?

 

Please clarify what exact behavior occurs, with many details as possible.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-15-2020 12:35 PM

HP Recommended

Hi, it gets sent from the same gmail account (my wife’s) as per the original test scan. And it is received in my email inbox. 

Was this reply helpful? Yes No

‎07-15-2020 12:36 PM

HP Recommended

Every couple of hours 

Was this reply helpful? Yes No

‎07-15-2020 12:43 PM

HP Recommended

What exact address is it sent from? please let me know privately via a private messge, that's in order to make sure you don't share any personal email address publicly by any chance.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.