• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-04-2019 09:47 PM

HP Recommended
Product: Officejet Enterprise Color Flow MFP X585
Operating System: Microsoft Windows 10 (32-bit)

We have been trying to call HP and line is busy and then drops out - frustrating.  Our printer will not hold to memory our network connection to operate the scan and email functions. We are a business and this is vital for our outside communications. Numerous attempts to reconnect result in it only erroring back out in the printer.  We are looking for a technician  in Australia in the Central West area of NSW to look at this problem and rectify. Our attempts to contact HP have been fruitless. The printer is now out of warranty as it expired mid 2017.  Can someone help us with our dilemma.???????

2 REPLIES 2

‎12-04-2019 10:08 PM

HP Recommended

Hi,

I suggest following below form to create a case and contact HP, to ensure you are using the correct details to contact HP:

https://support.hp.com/au-en/contact-hp/product/hp-officejet-enterprise-color-mfp-x585-series/537795...

 

Provide your printer serial number and follow the steps, then select the Phone support option and the contact details will be given for Australia,

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-04-2019 10:57 PM

HP Recommended

Thank you, but we have already gone through this option with no success. This was our last resort to try and find support as website, phone and email have all failed to get us the help we require. We need a location of an HP tech that is able to come and diagnose the issue manually and we are at a loss as to who to turn to?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.