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SCAN TO EMAIL SERVER PROBLEM

HP Recommended
HP Officejet 5740
macOS 10.14 Mojave

The scan to email is not working. Never had an issue before.  It says server problem. Printer could not connect to web services. The server might be busy or temporarily unavailable. But it's been a week now. No problem in printing or copying. Just in scanning to email - which I typically do often.

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@BARBARAMJ 

 

Yes, it has been awhile.

 

The trouble was reported days back - I think I sent it to the moderators at least couple of days ago and it had been reported in increasing numbers for a day before that... 

 

I did hear back from someone who has said the whole thing just cleared up when he stopped Web Services and restarted the service - received a new claim code and everything. 

 

What does that mean to you?

Perhaps nothing - the "stoppage" where there is one, is regional.

 

What to do?

Well, you can certainly try stopping web services, waiting a bit, starting web services.

 

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

What else?

 

Scan and save the document / image to your computer / device

Open your mail and attach the file - send it to the recipients.

 

I don't have any information for scanning using Mac OS besides that which you already know.

If you don't have a printing software installed, you can still use WebScan from EWS to scan and then save the content to your computer.  From there , use your mail program to attach the saved file and send it along.

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Thanks! For some reason, it just resolved on its own. It's working now.  Must've been a system error that happened to many.  Thank you HP for fixing it.

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@BARBARAMJ 

 

Yes, the issue has cleared.

It was as reported, some sort of regional issue that has been cleared.

Good news, then.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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