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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-26-2020 07:52 AM

HP Recommended
Product: HP OFFICE JET PRO 8715
Operating System: macOS 10.15 Catalina

 Does anyone know when there will be a fix for the scanning issues caused by the IOS upgrade to Catalina and can't Apple and HP talk to each other before upgrades are made. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2020 02:13 PM

HP Recommended

@MICHELLESHAPIRO

 

MacOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Please ensure your Mac has the latest up[dates and also download the latest HP Easy Scan App

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

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5 REPLIES 5

‎01-28-2020 08:18 AM

HP Recommended

Hi @MICHELLESHAPIRO

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-29-2020 06:08 AM

HP Recommended

Thank you

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‎01-29-2020 02:13 PM

HP Recommended

@MICHELLESHAPIRO

 

MacOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Please ensure your Mac has the latest up[dates and also download the latest HP Easy Scan App

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎01-29-2020 02:17 PM

HP Recommended

thanks 

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‎01-29-2020 02:46 PM

HP Recommended

😊

KrazyToad
I Am An HP Employee

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