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MICHELLESHAPIRO
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SCANNER ISSUES

HP OFFICE JET PRO 8715
macOS 10.15 Catalina

 Does anyone know when there will be a fix for the scanning issues caused by the IOS upgrade to Catalina and can't Apple and HP talk to each other before upgrades are made. 

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Hi @MICHELLESHAPIRO

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

MICHELLESHAPIRO
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Thank you

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@MICHELLESHAPIRO

 

MacOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Please ensure your Mac has the latest up[dates and also download the latest HP Easy Scan App

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

MICHELLESHAPIRO
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thanks 

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😊

KrazyToad
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation