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Message 1 of 2
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Flag Post

SCANNER NOT FUNCTIONING AT ALL!!!

HP Recommended
HP Envy 5530
Android 9.0 Pie

My all in one printer has not been working correctly to scan or copy for a little while know so I stopped using it because I wasn't able to get passed the alignment test because I was unable to scan the page it printed and wanted to scan and print it to verify the alignment. The scanner bar had stopped moving. Nothing, nada, zip movement. I have figured a way past the alignment test so atleast I could now print. But now I really need the scanner to work. So does anyone know what I can do to fix it or is it broke. It's not under warranty and I can't have service company fix it because there is not one in this little town on the middle of nowhere. THANKS! Any advice would be greatly appreciated.

 

PS I have tried all the basic trouble shooting recommendation and none worked. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Starofsilver

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this is a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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