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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Saving after scanning

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HP Satallite
Microsoft Windows 10 (32-bit)

HP Deskjet 2510 series. After scanning can not save the file. 'File cannot be found' or 'Scanning program could not save the file in specified folder' appear. Not so long ago there was no problem. Please help

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@vas_dem 

 

The printer software is getting older but may still work with the latest versions of Windows 10.

 

HP Deskjet Full Feature Software and Drivers

 

Normally, HP Scan (part of the Full Feature Software) allows you to change the Destination in the Scan - check this setting and choose a folder / location to which you have read/write access.

 

Select the scan setup in the main HP Scan menu, select  More > Destination to change / verify the folder / destination.

 

Example

HP Scan - general setup - Find the "Destination" in More >

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_19025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

 

 

Other Scan software also includes the ability to select / change the destination.

Example

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 2510 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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it's not a problem to change a folder. The problrm is that scanned file cannot be saved. 

Thanx anyway. 

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@vas_dem 

 

OK.

 

Rhetorical - that is, the questions do not require you answer me.

 

Considerations include:

Can you change the destination and save the file anywhere else?

Is the problem with just one scan software (you did not mention what you are using)?

Is the problem just one that has developed in your account?

 

 

IF you are using HP Scan / HP Software, consider:

Print and Scan Doctor - Diagnostics - Printing  (Scroll down to see link)

 

Try creating a new account (local account is fine) - edit the account to type "Administrator".

Try a scan job.

No Joy?

 

Uninstall the printer software / application (location depends on what you are using)

Restart the computer and log in

Download-save-install the software / application

Restart the computer and log in

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Print and Scan Doctor did not help (maybe he was too busy and did not have time for me). I tried to save to several folders without a success. But the luck did not turn away from me - I did save to the desk top. 

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@vas_dem 

 

Ah,  it seems the issue is some sort of odd permission problem.

 

Check / Remove  - Printer Software – Lurking in the User Account

 

NOTE:  This is Unlikely the source of the - temp folder is used for "printing"... takes just a minute to check...

 

Clear HP / files in Temp folder

 

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

 

Clear HP Printer mention in AppData\Local\HP

 

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

 

OR

This is also not the likely source of the problem, though things do change and it is worth a quick check in your security software logs (if you have such)...

 

Printer Software – Blocked in Security Software

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

OR

The printer software is in need of being removed / reloaded.

 

Download and Save

HP Deskjet Full Feature Software and Drivers

 

Printer Software – Blocked in Security Software

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

 

Uninstall Existing Printer Software

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

 

If software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

 

After the software is removed, Restart the computer and log in

 

Check and Remove Section

 

NOTE:  Complete at least the first check for "lurking in Devices and Printers"

 

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

 

Check / Remove - Printer Drivers – Lurking in Devices and Printers

 

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

 

 

Check / Remove – Printer folder/files in C:\ ProgramData

 

Contributed by HP Support Agent  Betty0610

 

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

 

 

Check / Remove - Printer Software – Lurking in the Device Manager

 

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

 

Check / Remove  - Printer Software – Lurking in the User Account

 

Clear HP / files in Temp folder

 

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

 

Clear HP Printer mention in AppData\Local\HP

 

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

 

 

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

 

 

Installation – Full Feature Software

 

  • Open Category Software and Drivers (possibly subcategory Software-Utility) in your printer Support Website  
  • Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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