Scan Driver issue HP DeskJet 2050

[LalaKristovia]

Hello I have tried to install the scan software either from HP itself, or from windows 10, however seems like the driver has an issue.

I have also tried to use the scan doctor to see if this software might give me solution, yet it is said that scan doctor cant resolve the problem and ask me to go to HP Customer Care to solve the issue. 

I have also tries restart my laptop several times, and re connect the connection and USB cable, but it still cant work. 

Meanwhile the printer works.

Please help. 

[Betty0610]

@LalaKristovia

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

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Thanks!

Have a great day!