12-07-2019 07:46 AM
I have a HP 6978 all-in-one printer. I have uploaded the most recent software for printing and scanning.
When I scan with my item on glass plate, my scan is unsuccessful with the following message:
Scan Filed. No items detected in the automatic document feeder. Please place your originals in the automatic feeder and start scan again.
The point is: I don't want to use the Automatic Feeder.
Suggestions for solving this problem? Thanks in advance. R
12-10-2019 03:36 AM
@Ronnyroll, Welcome to HP Support Community!
I understand the inconvenience caused. I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update. For more details, refer to the document HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina
Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.
Hope this helps! Keep me posted.
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