08-22-2019 08:00 PM
Hi all! I have recently this kind of problem. It appear only for my scan result (on PC Ssreen and also printout). I have run the HP Doctor for diagnose etc and the result were all okay. Need advise on this.
Solved! Go to Solution.
08-25-2019 03:23 PM
Thank you for posting your query on HP Community,
Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine.
Are you able to print from the computer or from the printer itself?
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
You may refer to the steps suggested in this support document for - HP Printers - Improving Scan Quality
Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.
Waiting for your response!
I am an HP Employee
08-26-2019 10:30 AM
This seems to be a possible hardware with the printer.
I would recommend you contact our HP support team for further assistance.
HP support team can be reached on this link.
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee