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picmauro
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Message 1 of 2
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Scan and copy result black pages

OfficeJet Pro 6950
Microsoft Windows 7 (64-bit)

While copying a document the output is a totally black page. The same result while scanning documents from the EWS or app for Android "HP SMART".

The printing process is OK.

Motor and light bar is working fine.

I've tried to disconnect for 60 seconds the power cord but nothing changed.

I've tried to reset to factory default settings but same results.

At this point I'm thinking about a hardware issue and warranty is expired 1 month ago.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Scan and copy result black pages

Hi @picmauro

 

Welcome to the HP Support Community. I'd be happy to assist you with the scan/ copy issue.

 

Let's try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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