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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-29-2020 07:45 AM

HP Recommended
Product: Hp Inkjet Pro Series 9020
Operating System: Microsoft Windows 10 (32-bit)

Suddenly, I get a  'Scan Currently Unavailable.  Go to Home, Check WiFi connection and return to Scan".   WiFi is connected;  Will only allow me to Import or Use a Camera to photo a document.   I need to scan an actual document.  HELP!

1 REPLY 1

‎09-29-2020 06:54 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9020-all-in-one-printer-...


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software (some examples)
https://www.youtube.com/watch?v=qn8BV46biSc

https://www.youtube.com/watch?v=UlasAOAgL_0

 

Other useful examples for using this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUYhttps://www.youtube.com/watc...


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



How to Uninstall Download & Reinstall a Printer software
How to Uninstall Download & Reinstall a Printer software
youtube.com/watch?v=UlasAOAgL_0
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to Uninstall, Download & Reinstall the printer software. This is applicable to all printers. This is needed at times because of an OS update, printer offline, printer not functioning as ...
https://www.youtube.com/watch?v=snRmToGtgZo
youtube.com/watch?v=snRmToGtgZo
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to download and install the HP Full featured software for HP OfficeJet Pro 9020 AiO Printer ...
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