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Scan doctor stuck on Windows (WIA) scan

HP Deskjet 2540 All in one
Microsoft Windows 10 IOT

Hi, I've just changed my internet provider and am trying to connect my printer wirelessly...I have uninstalled and reinstalled and the printer and laptop are communicating as I can print but I cannot scan.  When I ran the HP Doctor it has got stuck on the Windows (WIA) scan, so I located the Windows Image Acquistion and tried to stop it as suggested on an earlier post I found, however it won't let me stop it??...just wondering if anyone has any clue what to do now??!! far as I know my operating system is Windows 10 (but not sure which one from the drop down list! I just chose Windows 10 IOT!)

Any advice would be greatly appreciated,

Kind regards,


HP Support Agent
HP Support Agent
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Scan doctor stuck on Windows (WIA) scan

Hi @Tioman


Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 


To better assist you - Does the copy works? 


While you respond to that, try these steps - 


1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 


You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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