• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-23-2020 07:34 PM

HP Recommended
Product: Officejet 6835
Operating System: Microsoft Windows 10 (64-bit)

I'm scanning to email, but it is not in PDF format now.  The attachment is no format (no extensions).   When I add .pdf when downloading, it works.  However, it used to be scanned as PDF format.  How can I scan as PDF format?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2020 11:56 AM

HP Recommended

@ai0212

 

It says this feature is locked on the printer.

 

On the same page, go to Settings > Within the Administrator Settings option check the WebScan option, and apply the changes.

 

Now, check under Scan. You may attach a screenshot in your next post too.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎04-28-2020 10:52 AM

HP Recommended

Hi @ai0212

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using the scan to email feature on the printer?

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to Scan > Scan to email > Change the settings under 'save as' to PDF.
  5. Try scanning.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎04-28-2020 08:52 PM

HP Recommended

Hi!  Thank you for your reply!  Well,  I cannot see ”Scan to email” in the SCAN tub...  Are there any solution?

CD395AAF-C89F-4B73-BC26-36708DC79181.jpeg

 

Was this reply helpful? Yes No

‎04-30-2020 11:56 AM

HP Recommended

@ai0212

 

It says this feature is locked on the printer.

 

On the same page, go to Settings > Within the Administrator Settings option check the WebScan option, and apply the changes.

 

Now, check under Scan. You may attach a screenshot in your next post too.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎04-30-2020 06:25 PM

HP Recommended

Thank you KUMAR!!  It works perfect now!!

Was this reply helpful? Yes No

‎05-01-2020 03:59 AM

HP Recommended

@ai0212

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.