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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-04-2020 06:57 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Chrome OS

I seem to be able to scan to my Chrome laptop successfully, as the scanned image, or at least part of it, appears in the 'window' within the Scan tab.  However, when I try to save the scanned image I get a message "Download unsuccessful.  Failed - There is a problem with server's certificate.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2020 02:48 AM

HP Recommended

Hi @Pasto

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

Let's try these steps - 

 

1) Click on the exclamation icon next to the URL bar.
2) Click on the site settings.
3) Click on the setting 'automatic downloads' to allow.
4) Refresh the page and download the document.

 

You may also try to change the default location of "my downloads" folder or try another browser. 

 

Refer to this document for more information - HP Printers - How to Scan (Chromebooks)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2020 02:48 AM

HP Recommended

Hi @Pasto

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

Let's try these steps - 

 

1) Click on the exclamation icon next to the URL bar.
2) Click on the site settings.
3) Click on the setting 'automatic downloads' to allow.
4) Refresh the page and download the document.

 

You may also try to change the default location of "my downloads" folder or try another browser. 

 

Refer to this document for more information - HP Printers - How to Scan (Chromebooks)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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