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Message 1 of 6
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Scan from printer to PC

HP Recommended
ASUS ROG G752-VS
Microsoft Windows 10 (64-bit)

Impossible to send the scan from my new HP ENVY 7830 to the Laptop.

Sometime my laptop is seen, but I get the message "to scan to a PC , go to 123.hp.com to dowload the soft hp".

HP Smart is installed and up to date on my PC.

If I scan from HP Smart on the LapTop, it works !

But I would like to do it directly from the printer as it was possible with my previous 7640.
Thanks for help . . .

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@Clawdio

 

Welcome to HP support community.

 

Enable scan to computer

  • From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.
  • Go to the Scan section.
  • Select Manage Scan to Computer.
  • Click Enable.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Message 3 of 6
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Thanks for reply.
How to install the tool with printer name ?
From 123.hp.com I can only execute HPSmart.

Greetings.

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HP Support Agent
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Message 4 of 6
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@Clawdio

 

Refer this document for steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 5 of 6
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Thanks a lot.

In between I found the Download Link on : 'https://support.hp.com/in-en/drivers/printers'  and it works now.

As I have you in touch, may I ask one more question : 

My printer detect 2 times my Laptop :
1)  First it detect <Numériser pour DESKTOP-FI2PEDS> (Sorry in French) .
      With this one,  the scan do not works !   (it desplay a mesage to go to  123.hp ...)

2) After a couple of minits it detect : <DESKTOP-FI2PEDS>  and with this the scan from printer to "Documets" directory on PC
    works fine.  Strange no ?

3) More over the printer detect an other PC : <Ordinateur non répertorié>  (computer not listed)

Do you have an idea ?

I already restored the factory settings to the printer, uninstalled HPSmart and resinstalled, deleted the printer drivers  . . .

And perhaps some other things I don't remember   🙂

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HP Support Agent
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Message 6 of 6
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@Clawdio

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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