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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-25-2020 01:30 PM - edited ‎02-25-2020 01:31 PM

HP Recommended
Product: HP Color LaserJet MFP M277c6
Operating System: Microsoft Windows 10 (64-bit)

Cannot scan to email or network folder. Also printer cannot connect to internet. 

 

Error message when trying to scan to email: Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider.

 

Error message when trying to scan to network folder: Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on.

 

Error message when trying to scan to HP FLOW CM: The printer is unable to connect to the service. Check the internet connection.

 

 

1 REPLY 1

‎02-28-2020 07:13 AM

HP Recommended

Hi @richxe

Welcome to the HP Support Community. To assist you better, I would like to know the following:

  • How is the printer connected to the PC?
  • Are you using an ethernet cable or wireless? 
  • Are you able to print from your PC?

To know how to setup 'scan to email' feature on the printer, refer to the instructions provided in this document.

Note: You may also watch this video for a better understanding.

 

To setup 'scan to network folder', refer to this document.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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