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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-03-2019 02:42 PM

HP Recommended
Product: 8625 all in one deskjet pro
Operating System: Microsoft Windows 10 (64-bit)

there was a problem loading your smart task. please try again later

2 people had the same question
2 REPLIES 2

‎03-03-2019 05:55 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try this:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-03-2019 09:11 PM

HP Recommended

I am getting the same error message when I try to scan a document. I can see the scanned page in the background but the error is on top "Error. There was a problem loading your Smart Task. Please try again." The HP Smart Task window now will not close; I have to use the Task Manager to end that task to get the window to close. I tried reloading the printer software and updating drivers. That did not help. Windows 10 performed an update a couple days ago. In the event log I see the following "Application Hang" "Error 1002 (101)": 

The program HP.Smart.exe version 95.1.527.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3c08
Start Time: 01d4d238ed1bd142
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_95.1.527.0_x64__v10z8vjag6ke6\HP.Smart.exe
Report Id: 0dbde773-d923-419f-964e-dd1d8e5574ce
Faulting package full name: AD2F1837.HPPrinterControl_95.1.527.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.HPPrinterControl

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