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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Scan problem!

HP Recommended
HP Officejet Pro 6978 printer
Microsoft Windows 10 (32-bit)

When trying to scan a document from the HP Smart app, when clicking on scan it says opening HP Cloud Services and goes back to the HP Smart screen. Anyone known what is going on?

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HP Recommended

@RapidRoy2 

 

Try / Consider:

 

While the app is open,

Log out of the HP Smart for Windows application (top left account circle on the main menu)

Close the app.

Wait a several seconds...

Open the application,

Click the little "people" icon near the top left of the main / home menu,

Try to log in to your HP Account.

 

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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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