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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-15-2017 07:02 AM

HP Recommended
Product: Office Jet 8610
Operating System: Microsoft Windows 7 (64-bit)

Like many folks I've read about, I am having trouble getting "Scan to Computer" working with the 8610. I can print ok. I can ping the device, but I cannot get scan to work. If I select HP scan it doesn't give me the option to choose the correct printer. I hev reinstalled the software. I have used scan doctor. I have already spent over 5 hours on this to no avail!

 

The HP message boards that I've read do not address this specific issue. HP are no help. I'd ask directly, but this is a waste of time. can anyone enlighten me so I can get this figured out. It is so disheartening.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2017 07:08 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer


How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-15-2017 07:08 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer


How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-15-2017 07:55 AM

HP Recommended

Thanks for the very clear and concise directions. I do not have access to that computer until tomorrow Morning (Friday) I will respond after.

Was this reply helpful? Yes No

‎06-19-2017 06:43 AM

HP Recommended

We can now scan to the computer, however am error msg comes up on the Printer. 8610. that's a minor issue. Don't have the error code, but at least the admin staff can now scan. Thanks

Was this reply helpful? Yes No

‎06-22-2017 09:36 AM

HP Recommended

Hi @UncleMalky,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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