03-20-2017 02:30 PM - edited 03-20-2017 02:32 PM
FYI When you send an email with Scan to Eml on your printer, the From: address that shows the person you are sending it to is email@example.com. NOT your printers email with your name. Your email only shows up in the body of the email! The recipient may never get that far. If I saw eprintcenter @hp.com I don't think I would open the email and it would probably be in my junk mail. HPO has told me that there is no way for them to chage the From address with this service. I recommend that if you want to be sure your email gets opened by whom you are sending it to. Scan from your computer, save it and attach it to your email account.
03-21-2017 02:46 PM - edited 03-21-2017 02:47 PM
Thank you for stopping by the HP forums. A Good day to you. I read the post regarding scanning your email before sending it out as a reply. Brilliant workaround found by you. Hats off to a job well done. I am glad that you've shared this information on HP support forums.
A Stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score.
It was also magnanimous on your part to share this information on HP forums that will assist several others to fix the issue. I thank you greatly for sharing this vital piece of information.
You are a valued HP customer. I take it as a privilege to share this platform with you.
Take care now and have a splendid week ahead.
I am an HP Employee