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jr4m Tutor
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Scan to Email asking me for a PIN, requested PIN but did not receive an email with the PIN

Scan to Email asking me for a PIN, requested PIN but did not receive an email with the PIN

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jr4m Tutor
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Scan to Email asking me for a PIN, requested PIN but did not receive an email with the PIN

Has anyone heard from HP?  Day 3 and still not working.  The only message I received asked for my case number, a description of my product and the issue(s).

 

After providing the requested information, the response I received was that my information was elevated to the appropriate HP staff, and I could expect a reply within 2 business days.

 

No one has taken the time to provide any more details, or communicate with (us) the HP product customers here on this forum or publicly.  I understand that problems can and will occur from time to time, but quality customer service, combined with sending an alert to affected customers is severly lacking on HP’s part.  This will be the last HP product I will buy (after being an HP customer for 30+ years).

 

My business has been impacted by this failure on HP’s part to deliver services.

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HP Support Agent
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Scan to Email asking me for a PIN, requested PIN but did not receive an email with the PIN

@jr4m

 

Thank you for being a part of HP Forums. 

I have sent you a private message, for more details that cannot be shared in a public post.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Have a great day!

 

Senan6806


I am an HP Employee

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