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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-11-2020 01:19 PM

HP Recommended

HP LaserJet Pro MFP. Setup Scan to Email in EWS. Outgoing Email profile errors with Username or password incorrect. This is a gmail smtp server and the gmail account username and password  I'm entering is correct. User account and password are valid. I can log in with the same user/pwd to google without problem. Any guidance would be appreciated.

1 person had the same question
8 REPLIES 8

‎04-15-2020 01:43 PM

HP Recommended

@RTRDAL

 

Welcome to the HP Support Community.

 

Please mention the model name of your Printer to help you better with this. 

 

Meanwhile, this document should help you with it: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-15-2020 02:07 PM

HP Recommended

Thanks. The printer is  a HP Laser Jet Pro 200 Color MFP m276nm

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‎04-15-2020 02:35 PM

HP Recommended

Thank you 🙂

 

Do try the given steps and let us know if it worked.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-15-2020 03:44 PM

HP Recommended

For HP Laser Jet Pro 200 Color MFP M276nm want to Scan to Network Folder. The EWS/Scan tab requires a 'Network Path'. I know it wants an existing folder on my laptop to scan to, but how do I find the Network Path to enter here?

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‎04-20-2020 12:45 PM

HP Recommended

Here is a document to help you through it: https://support.hp.com/in-en/document/c03953940

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-24-2020 03:51 AM

HP Recommended

I recommend you enable SMB on your computer. Follow the below steps to Enable SMB.

Programs and features > turn on windows feature > SMB 1.0 CIFS Server > reboot PC.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-24-2020 09:30 AM

HP Recommended

Betty, SMB is disabled in Win10 for security reasons. How will enabling help my network path?

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‎04-25-2020 09:36 AM

HP Recommended

It has helped in earlier cases. Please try it and let us know.

 

Thanks 🙂


I am an HP Employee

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