10-05-2018 03:38 PM
I was told (by phone) that the cloud services server is down (and has been since yesterday). The support reps are also having their own computer issues and couldn’t communicate from one department to another... no one has been able to supply support reps with the issues’ “fix” or a projected timetable for the “fix”.
I filed a “case”, have a case #, and the last support rep stated that they would call me back when they had more information nformation to share.
HP needs to issue a statement regarding these “issues”, or perhaps it’s time to buy new products from a different company.
it’s one thing to have a problem, but it is quite unacceptable to not adequately commnicate with their customer base...
Does anyone have an update???
10-05-2018 03:51 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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10-06-2018 07:33 AM
I have exactly the same issue and, after trying various solutions from other forum topics, I finally fell upon this discussion. I see that there are several posts on the same subject so clearly a bigger issue and not related to by HP Photosmart 7520. Wish I had found it sooner as I have spent hours trying to resolve!!
So I have now registered the issue and I await a response.