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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-11-2019 06:17 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I'm getting this error when I try to setup scan to email:

 

"Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider."

1 person had the same question
5 REPLIES 5

‎11-13-2019 03:50 PM

HP Recommended

@ShoaibIqbal

Thanks for joining HP Community!

 

I'll be glad to assist you,

 

Could you please help me with the exact model name or the product number of the printer?

Are you facing any issue while making a copy? (If available)

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎11-13-2019 03:57 PM

HP Recommended

In loaded the new Catalina Mac software and now I can't seem to make 

HP Easy Scan work.  Is there new software I need to download?

 

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‎11-13-2019 03:58 PM

HP Recommended

M277dw laser printer

 

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‎11-14-2019 03:19 AM

HP Recommended

The exact model no. is Hp MFP477Fdw.

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‎11-14-2019 03:22 PM

HP Recommended

@ShoaibIqbal

 

Thanks for replying!

 

Refer to the document HP Printers - Scan to Email Cannot Access Email Accounts to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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