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ShoaibIqbal
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Scan to Email is not working

macOS 10.15 Catalina

I'm getting this error when I try to setup scan to email:

 

"Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider."

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HP Support Agent
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Scan to Email is not working

@ShoaibIqbal

Thanks for joining HP Community!

 

I'll be glad to assist you,

 

Could you please help me with the exact model name or the product number of the printer?

Are you facing any issue while making a copy? (If available)

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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georan
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Scan to Email is not working

In loaded the new Catalina Mac software and now I can't seem to make 

HP Easy Scan work.  Is there new software I need to download?

 

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georan
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Scan to Email is not working

M277dw laser printer

 

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ShoaibIqbal
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Scan to Email is not working

The exact model no. is Hp MFP477Fdw.

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HP Support Agent
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Scan to Email is not working

@ShoaibIqbal

 

Thanks for replying!

 

Refer to the document HP Printers - Scan to Email Cannot Access Email Accounts to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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