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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Author
Level 1
7 6 0 5
Message 31 of 39
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HP Recommended

OK, so here's what I was told after calling the Printer Support:

They are working with a skeletal crew and the eprint dept. & ICloud Dept are closed, however, this case is being escalated so they take a look at it right away. It seems the files our printers are sending are corrupt. The fact that it now sends from the hp8.us address is very concerning.

 

I got a Case# and they have all my contact info, including looking at this chain on the Community posts. I'm hoping to get a call or email soon to try to resolve this. It is a problem with the apps, which is the ICloud/Eprint center depts.

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Level 3
16 16 0 24
Message 32 of 39
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Great News!!

 

Hopefully they will now fix it.  Yes this change is very concerning.  

Please keep us posted and thanks for your help!!

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Level 1
3 3 0 4
Message 33 of 39
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Looks they fixed. Just tried it and got in a standard PDF format that I could open and save. Coming from an hp8.us email.

 

Yay! Thanks to everyone that kept posting and pushing on this

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Author
Level 1
7 6 0 5
Message 34 of 39
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Yes! I tried it too! It came thru as a PDF and I could open it fine! I haven't heard back from anyone at HP yet, but obviously they have been looking at the problem. It still comes from the weird address, but it's working at least! 

 

I will post on here if I hear anything from HP as to what the problem was and if the new address HP8.us is safe to continue to use. 

 

😄

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New member
3 3 0 0
Message 35 of 39
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Is there anything I need to do in order to get the updated fix?  Or, is this all done automatically in the cloud?

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Level 1
3 3 0 4
Message 36 of 39
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I didn't do anything....just scanned as normal as a test and it came in a new email address in a standard PDF format

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Level 3
16 16 0 24
Message 37 of 39
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Yep is working for me too!!!  Let’s hope it stays working 😀

 

Persistences Prevails!!

 

Thanks Team!! Great job!!

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New member
1 1 0 0
Message 38 of 39
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Good news ! It's working again with the right extension.pdf now.

 

Thanks !!!

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New member
1 1 0 0
Message 39 of 39
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Scan to file coming in as Acrobat file . How do I change ?

 

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