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HP Recommended

Scan to Email not working

HP Officejet Pro 8630
macOS 10.13 High Sierra

Scan to email previously worked on all of our business and personal HP printers.  After our email provider (MacHighway) recently changed our server, we can not longer use the Scan to Email on HP 8630 and HP M630 printers (different locations).  I am able to use the feature with my free personal GMail email account, but only after changing the Google setting to "Allow Less Secure Devices" to access.  Obviously, we need to be able to use our business email accounts with this feature, which are hosted on MacHighway.  MacHighway of course, points the problem back to HP.  I'm stuck in the middle.  Anyone out there with the same problem?

HP Support Agent
HP Support Agent
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HP Recommended

Scan to Email not working

@Banderous, Welcome to the HP Support Community!


Are you able to print and scan from your MAC? For now, let us follow these steps:

  1. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.

    • Scan to email works best when a local email client, such as Apple Mail, is installed and set up on the computer.

    • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.

  2. Start the scan.

    • Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.

      Some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails from the printer using your printer's ePrint email address.

    • Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.

  3. Open Finder , click Go in the top menu bar, click Applications, and then double-click Image Capture.

     Apple Image Capture

  4. Click your printer name in the Devices or Shared list, and then click Show Details at the bottom of the screen, if necessary.

    After the preview of the scan displays, change the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Scan to: Select Mail.

    • Name: Type a name for the scan file.

    • Format: Select the file type for the scan. When you select the PDF or TIFF format, the Combine into single document feature is available to save multiple page documents or multiple images into a single file.

  5. Click Scan.

    A new email message automatically opens with the scan attached.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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