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Scan to Email stopped working

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Recently my scan to email stopped working. The first thing I checked was Gmial. There was an issue stating that the device was less secure. I adjusted the settings and I am still getting the HP notification stating that the SMTP User ID and / or Password are incorrect. I have verifyed that the Gmail address and password I am using are correct. I am using that email address on other devices, I know it works. I have played around with SMTP port numbers and even tried to reconfigure my IPv4 settings. I need help with the Scan to Email Setup to get that function back. Please and thank you 

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HP Recommended

Hi,
A such may occur due to your Google account security settings.

 

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

 

If it is set as "On", create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

 

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

 

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi



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