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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (123 Views)

Scan to Email

Product Name: OfficeJet Pro 8610
Operating System: Mac OS X 10.11 El Capitan

I am trying to "scan to e-mail", and I begin by going to the HP Utility and click on to "scan to e-mail".  The setup comes on to my browser screen without a problem.  However, the moment I click to start the setup, Safari will not connect to "hpecb1d7c706c2.local".  So, I try another manuver, and make Chrome my default browser.  Chrome basically says that we are not going there, because that url opens up to possible trespassers!  So.......? 

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HP Support Agent
Posts: 5,608
Member Since: ‎07-14-2016
Message 2 of 2 (82 Views)

Re: Scan to Email

Hello, @Geary2 – Hope you are well Smiley Happy

 

Thanks for engaging in the HP Forums! I see by your post that you are having issues while setting up scan to email feature on your Officejet printer. I will certainly do my best to help you fix this issue!

 

I would suggest you setup the email profile via printer EWS page as suggested below. Try the steps below:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • From the EWS, click the Scan tab.
  • Click Scan to Email Setup.
  • Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
  • Enter a display name that will appear on the printer's control panel to identify this email profile.
  • Enter or confirm the correct SMTP server and SMTP port information.
  • If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
  • Enter a security PIN to restrict access to this email profile, if desired.
  • Set the size for email files and specify Auto CC, if desired.
  • Click Save or Save and test to complete the profile.
  • Once done, touch the scan icon on your printer and select scan to email option and check for issue resolution.


Check http://hp.care/2dNX9WS for detailed instructions.
 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers Smiley Happy


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DVortex
I am an HP Employee

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