cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
4 3 0 0
Message 1 of 8
276
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

LaserJet Pro 200 color MFP M276nw
macOS 10.15 Catalina

I have had a M276nw for many years now with no past issues. Recently, though, my HP will no longer scan to a network folder. None of my settings have changed (computer IP address, network folder name, sharing permissions, username/password, etc.), but when I try to scan to folder from the M276nw, I get the following error on the screen:

 

"Cannot connect to \\192.168.7.xxx\Scans. Ensure the shared folder name is correct."

 

I then logged into the HP printer settings through my browser and tested the scan to network folder information. When I test the settings, I get the following error:

 

"Username or password is incorrect. Ensure both user account and password are valid."

 

I know my username and password are correct. I have tried deleting the folder and re-creating, restarting both computer and printer, etc., but have had no luck. Initially when setting up this scan to folder when I first got the printer, I used the instructions below. Again, nothing has changed, so I'm not sure what the problem can be.

 

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Setup-scan-to-folder-on-HP-LaserJet-200-col...

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
7,504 7,496 487 598
Message 2 of 8
183
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

@brasskey

 

Thank you for your patience. Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware. 

You may go to Setup on the printer screen > Service > Check for updates.

 

Go to the EWS page of the printer using your browser, kindly enter the username and password for the user account you are logged into on the MAC.

You can find the correct username by going to System Preferences  > Users & Groups.

The username and password are case sensitive. Make sure to enter the credentials as it appears.

Try scanning.

 

Hope this helps! Keep me posted. 

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
Level 1
4 3 0 0
Message 3 of 8
161
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

I already have the latest firmware and, as I mentioned in my post, my username and password are correct. They haven't changed. So, this doesn't help. It seems as though it's an issue with my shared folder (not username/password) as indicated by error message.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,785 7,773 580 606
Message 4 of 8
154
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

@brasskey

 

Could you try creating a new folder and sharing it?

Once the folder is shared, try scanning. 

 

Keep me posted.

TEJ1602
I am an HP Employee

0 Kudos
Level 1
4 3 0 0
Message 5 of 8
139
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

I tried creating a new folder and I get the same error message - "Cannot connect to the network folder. Ensure the shared folder name is correct."

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,785 7,773 580 606
Message 6 of 8
122
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

@brasskey

 

Thanks for replying! I appreciate your efforts in trying to resolve the issue.

 

I would recommend you create a new user account on your computer and try adding the printer with a shared folder to scan.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Highlighted
Level 1
4 3 0 0
Message 7 of 8
101
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

Setting up a new user account did not solve the issue.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,785 7,773 580 606
Message 8 of 8
83
Flag Post
HP Recommended

Scan to Network Folder stopped working on M276nw (running Mac OS 10.15.1)

@brasskey

 

I appreciate your efforts and time.

 

This issue further requires remote assistance. Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation