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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-22-2020 11:59 AM

HP Recommended

Scanning from the PC via glass or ADF is fine. Scanning from the printer via glass is fine. Scanning from the printer via ADF looks fine, until the end: it says the file is sent to the PC, but it's not. Last HP printer 

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1 person had the same question
1 REPLY 1

‎09-25-2020 10:10 AM

HP Recommended

@Bob643

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the printer product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried HP print and scan doctor app?
  • When was the last time it worked fine?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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